Canadian Intelligence AgencyBook a free call

Briefing

Calls, answered.

We miss every call after 5. The phone rings at 7 pm. It goes to voicemail. The tenant calls someone else, or the lead books with the shop that answered.

The job, gone

No call unanswered, day or night. Urgent ones reach a person within minutes. Every call logged.

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A 1990s reception desk after hours, a phone with its message light blinking
The machine took the message. Nobody called back.

Who does this today.

Whoever has the phone that night, or nobody.

10 missed calls a week is 40 conversations a month that went elsewhere.

A 1960s desk with a rotary telephone off the hook and a card index
The whole pipeline fit in one Rolodex.

Then and now.

A 1990s reception desk after hours, a phone with its message light blinking
The machine took the message. Nobody called back.

The job, done by hand.

Phone agent logtoday
19:42inbound from 905-555-0142; announcement and consent recordedanswered
19:42caller: a tenant, water under the kitchen sink, unit 12listened
19:43classified urgent (active leak); plumber on call paged by SMSescalated
19:44caller told who is coming and when; a ticket openedbooked
19:51inbound from 416-555-0199: asks about parking rulesanswered
19:52answered from the tenant handbook; no ticket neededresolved
21:10voicemail transcribed for the office: lease renewal questionlogged
8:00overnight summary: 6 calls, 1 urgent, 0 misseddone
What the phone agent system shows the person who reads the log. Example entries, invented.

The job, done by the system. See the operation

How big is your pile?

Preset to calls. Change the numbers to yours.

0 hours

a month your team gets back. About 0 working days a year.

Count × minutes ÷ 60. A projection from your numbers, not a measured result. On the call we check it against how your team really works.

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Behind the curtain.

What a person sees

A call log with transcripts and outcomes. Urgent calls page a person at once; the rest wait in a morning list.

What it may do alone

Answers, informs, books and routes. Never promises a price, never changes an account, never argues.

Who answers for it

Every call carries a consent announcement and a transcript. The on-call person is named per shift. The owner sets what counts as urgent.

Whose work changes

The front desk handles the morning list and the conversations that need a human.

Review list1 waiting
  • classified urgent (active leak); plumber on call paged by SMSDecide
overnight summary: 6 calls, 1 urgent, 0 missed
What a person reads each morning: the few items the system was not sure about, and what it did. Example, invented.

These four questions are our doctrine. They are answered in writing for every system before it runs.

The target we would agree.

Written down before we build. Measured against your own check.

Fewer than 2 in 100 calls missed, every urgent call reaching a person within 5 minutes, within 30 days of launch.

On every build, we agree on a target with you before we start. If we miss it, we keep working at no extra cost.

Three questions.

Will callers know it's an AI?

Yes. It says so at the start, and consent to record is captured on every call.

Can it book appointments?

Yes, into your calendar, with the rules you set. It never quotes a price unless you give it one.

What if someone is angry?

It stays calm, takes the details and hands the call to a person. It never argues.

See it on your own pile.

Book a free 30-minute call. Bring one week of the pile; we'll show you what the system would have done with it.

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